Guide to Managed Communication Systems for Your Business

Often, efficient business practices hinge on having clear and quick communication between team members. One survey discovered that about 26% of employees think emails kill their productivity rate!

If you want to ensure your employees can work in the most efficient way possible, you should take a look at your company’s communication protocols. But, these systems can get pretty complicated if you’re unfamiliar with how they’re built.

Don’t worry, we put together a quick guide to help you out. Keep reading to learn everything about managed communication systems that could help boost your business!

What Is a Managed Communication System?

A business that wants to engineer the lines of communication within the business to encourage efficiency needs to build the systems from the ground up. Any method where one employee contacts another or when the customers communicate with the business is a communication system.

You can set up the systems to allow employees to only communicate with their team or arrange something more abstract. How you set up the lines of communication depends on your business needs.

What Kinds of Managed Communication Systems Are There?

The best part about a managed form of business communication is that they’re so customizable! The main two categories of systems are internal and external.

Internal Systems

When your employees communicate with each other, it’s done on internal systems. Examples of these are intranets, phones, or SMS messaging. You can customize how much and who your employees communicate with their co-workers and supervisors.

External Systems

Any time your business communicates with a client, customer, or anyone outside of the business, it’s on an external communication system. You’ll want to make sure these lines of communication don’t get hacked because you’ll lose the trust of your customers.

Devices and Technology

Another thing to keep in mind is that you may need to do maintenance of the devices used for business communications. You should know in advance who to call for problems in case they arise.

Your IT team should know how to fix the computers, but you may need outside help for repairs on mobile device management. For devices like two-way radio or GPS tracking systems, you should call for experienced system management to help.

Communication Isn’t What You Say, It’s What They Hear

Making sure your employees can communicate in a fast and efficient way helps them get more done in their workday. The return on your investment is sure to benefit your business!

Either hire a staff specialist or find a third-party company to make sure the systems stay functional. The last thing you need is a system crash, with no one there to get it back online.

We hope you enjoyed reading this article and that you learned about managed communication systems. If you want more helpful articles about business, technology, and more, check out the rest of our blog today!

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