There have been some major changes in the business landscape over the past few years, which have greatly altered the way companies can achieve success. Businesses started to realize that having a customer-focused approach to their work helped dictate their success, because at the end of the day, customers are the keys to success.
While the importance of customer-centricity for a business is understood to be a fact, getting there isn’t always as easy. F.H. Cann and Associates Inc., a leading provider of customer service, call center, and revenue recovery solutions, knows exactly how crucial customer-centricity is for success.
Here are four ways F.H. Cann and Associates Inc. fosters a customer-centric organizational culture.
"One of the ways businesses are excelling? By prioritizing their customers. Just take a look at F.H. Cann and Associates Inc."
— FH Cann & Associates (@fhcann) September 24, 2020
Outstanding Customer Care
One of the main ways F.H. Cann & Associates fosters a customer-centric organizational culture is by providing outstanding customer care. All of the employees at F.H. Cann and Associates are dedicated to putting their clients needs first, and the company instills these values in their employees from day one.
To provide this level of customer care, F.H. Cann & Associates Inc. goes the extra mile, and does things like providing a customized program for each of their clients, as well as assigning a dedicated staff who is educated on their clients specific needs and requirements. Not only that, but F.H. Cann & Associates completes detailed custom reporting, and institutes unique workflows based on proprietary analytics, so the customers have a full scope of the work being done for them.
Compliance & Quality Assurance
F.H. Cann and Associates Inc. understands that to run a customer-centric organization, there has to be checks and balance. Because of this, the company surpasses industry standards to measure their own work. Their Quality Assurance team monitors calls daily, to ensure everything is running smoothly. There are also internal audit controls, to ensure compliance with all laws, regulations, and client requirements.
Robust employee training
Another way F.H. Cann & Associates ensures a customer-centric organizational culture is by providing robust training to all employees, as well as continuing education. F.H. Cann & Associates makes sure that from the moment they’re onboarded, employees understand the importance of delivering the best customer experience.
They are thoroughly trained in all necessary procedures, and they complete ongoing training programs, in order to remain knowledgable about state, federal and local laws and regulations.
Technology & Infrastructure
In order to prioritize their customers, F.H. Cann and Associates Inc. goes to great lengths to safeguard consumer data. All of their facilities and systems are secured by their own Information Security Program, which meets all requirements for the Federal Information Security Management Act.
Their systems are also independently audited, and encrypted to ensure the safety of this sensitive information. Their servers are also safeguarded by high-end firewalls, and extensive testing is conducted regularly, to make sure the vital data of their customers is safe.